Manage your subscription
Once you're on a paid plan, everything about your subscription lives in one place. Plan changes, payment method updates, cancellations, invoices, the works. The Subscription section is a single panel inside /admin/settings, designed so you do not have to leave the product to manage the money side of it.
Where to manage your subscription
Open /admin/settings and scroll to the Subscription section. Every email Muninnbase sends about billing (payment failed, trial ending, subscription started) links directly to /admin/settings/#subscription, so if you arrived from an email you are already there.
What the Subscription panel shows
The panel has four parts. A plan summary card at the top with your plan name, status badge, and monthly price. Two usage bars below the card (Users used / max, Documents used / max). A plan metadata row showing the limits and the renewal cadence in plain language. The Change plan section listing all three tiers as option rows.
The status badge tells you which lifecycle state your subscription is in:
- Trial. You're on the free trial. Covered in Plans, pricing, and your free trial.
- Active. Paid subscription, current, auto-renewing.
- Past due. Your last payment failed. Stripe is retrying the card.
- Canceled. You've scheduled a cancellation. The plan stays active until the end of the current billing period.
Changing plans
In the Change plan section, click Upgrade or Downgrade on a different tier. The panel reveals an inline preview showing the proration breakdown: line items, totals, and the next invoice date. Stripe handles proration automatically, so you see a prorated charge or credit on your next invoice depending on which direction you went. Confirm and the change applies immediately.
If you downgrade below your current usage (say, you're using 60 users and you click Downgrade on the Team plan, which caps at 50), the preview shows a warning so nothing goes sideways silently. You keep the data either way. You just cannot add new users or documents past the new plan's limit until you are back under it.
Screen capture coming
From /admin/settings/#subscription, capture clicking Upgrade on a higher tier, the inline proration preview appearing below the row with line items and the next invoice total, clicking Confirm, and the plan summary card flipping to the new plan name.
Updating your payment method
Click the Update payment method button on the plan summary card. The action takes you to the Stripe Customer Portal, where you can add or change a card, view past invoices, and download receipts. Changes apply to all future renewals.
The Customer Portal is run by Stripe, not Muninnbase. Card details never pass through our servers; we never see them, never store them, never have access to them.
Canceling your subscription
Click Cancel subscription. A confirmation box opens inline (no separate modal) with a red Yes, cancel button. Click it once and the cancellation is scheduled.
Your plan stays active until the end of the current billing period. After that, it transitions to a read-only state: the chat is gated for your employees, admin actions are blocked, but your data is preserved exactly as it was. Nothing is deleted unless you explicitly delete it from the Danger Zone (covered briefly in Set up your workspace).
Screen capture coming
From /admin/settings/#subscription, capture clicking Cancel subscription, the inline confirmation box expanding with the red Yes, cancel button, clicking it, and the plan summary card updating to show the Canceled badge with the period-end date.
Reactivating before the period ends
You can undo a scheduled cancellation any time before the period actually ends. During that window, the plan card shows a Reactivate button. Clicking it removes the scheduled cancellation, and the subscription continues as if nothing happened.
After the period ends, reactivating is the same as starting a new subscription: use the plan picker, pick a tier, complete Stripe Checkout.
If a payment fails
An amber Past due banner appears at the top of /admin/settings and on every admin page. Stripe retries the card automatically over the next few days, following its standard retry schedule. The fastest fix is not to wait. Click Update payment method, replace the card in the Customer Portal, and the next retry clears the status back to Active.
Screen capture coming
From any admin page, capture the Past due amber banner with the alert icon, clicking the Update now button, and the page handing off to the Stripe Customer Portal where the card can be replaced.
Invoices and receipts
Stripe emails an invoice and a receipt to your account email every billing cycle and on every plan change. Every past invoice and receipt also lives in the Stripe Customer Portal, reachable via the Update payment method button. For an accountant copy or year-end summary, the Customer Portal is the canonical place to download them.
Approaching plan limits
The Users and Documents usage bars turn amber at 80% of the limit and red at 100%. Hitting a limit means you cannot add another user (or another document) until you either remove some or move to a larger plan. Nothing is auto-downgraded. Nothing happens behind your back. If you are routinely sitting at 95% of a limit, that is the signal to upgrade rather than fight the bar.
Closing your account entirely
Account closure is a different operation from canceling a subscription. Canceling stops the billing and leaves the data. Account closure deletes the tenant. The two-step ordering exists so that an accidental Danger Zone click does not blow away a paying account: cancel first, then delete if that is actually the goal.
What to do next
If you are still picking a plan or trying to understand what's included, Plans, pricing, and your free trial has the comparison. If you are setting up a new admin or trying to understand who can do what, Roles and permissions covers the matrix.